Santa Monica, CA
The manager Ruby is the worst! My kids didn't know the outside horses didn't move so they thought it was broken. When we asked if they can go on again--she told us that it was our fault for not knowing better! I'm amazed how rude and nasty she was. We would definitely never return.
This was our first time at the Santa Monica Carousel and we didn't know that the outside horses didn't move. When we arrived, the carousel was not moving. There should be some signs or when we bought the tickets, the ladies should inform us. I refused to buy more tickets out of principle. I should not be forced to pay again out of dissatisfaction, rather it should be for the need to repeat a great experience.
It is a shame that such unthinkable customer service could happen at the Santa Monica Carousel.