I am only writing this review because of the 1 star rating on this firm- made my blood boil. While I have never had a home designed by Shelly, I do work in a showroom that he and his staff frequently shop in. He and his staff are, without exception, the most wonderful people to work with (never have I felt like an unappreciated order-taker--they are incredibly professional and kind.)
What's more, those in showrooms have a unique view into how designers work. We see which designers spend significant time looking for precisely the right piece, which think merely "good enough" suffices, which designers overcharge their clients, who is always scrambling last minute, etc etc etc. (Want the scoop on a designer? Walk around River North and talk to salespeople--we have all the dirt, the good and the bad!) I can say without qualification that Handman sits firmly in the top tier of design firms in Chicago. Thoughtful, organized, professional, kind, and most importantly, an excessive allotment of fabulous taste. 1-star reviewer, I must respectfully and entirely disagree with everything in your post.
-A Rug Merchant