San Francisco, CA
Horrible customer service! I explained that I was leaving on a trip in three days and needed a pair of snow boots which they had in the off site warehouse. The employee stated they would send them over and I could pick them up. I explained that I was working a twenty hour shift and the following day(day before my trip) I could pick them up. Once a family member arrived to pick them up they stated they sold the item to another customer. The manager did state she would give me huge discount of 20 % off which doesn't help me with no boots for my ski trip. I explained to the first person while ordering the boots that I needed them and was leaving in three days multiple times.