The selling process reaps with used car sales approach. Guys, this is Lexus, not Kia. I asked for info and brochure on new RX350, not hybird and no Nav. So he sits me in a Hybrid with nav and shows me how nav works. Then he asked me how soon I would be buying and then asked me to wait until he spoke with his manager.
it was never about the customer and never about customer service. I do not recommend this dealership