I do not know under what circumstances Wayne M. had contact with Twin Lakes Animal Hospital, but my experience was nothing but POSITIVE with this business. I had an after hours emergency with my cat; the answering service called me back within a reasonable amount of time and the doctor and technician met me at the hospital. They treated me and my cat with professionalism and my cat was able to go home in a couple days. Evidently Wayne M. works for a non-profit organization; I do not know of any business that is NOT worried about the money. Their fees were reasonable considering all that needed to be done for my cat. They returned my call and they had a doctor on call, unlike some other animal clinics I have dealt with in the past. I would not hesitate to take my animal to Twin Lakes Animal Hospital again.