Hair complaints brings out the "Less than professional" side of stylist, Nita Wooten. I've had hair services by Nita since 2010. I have natural hair that I don't wear straightened so I don't frequent a salon - only for color and trims which is every 4 months or so. I do wear natural hair styles in which I have another stylist to provide that service, and she is phenomenal.
Nita is great at the work she does. She was always smiles and polite with each of my visits. And when she messed up on an attempt at a natural style, she made attempts to correct the issue (which is why I started going to a stylist that is good at natural styles). Well, this time, the mistake Nita made couldn't be reversed. My service was a trim. Nita didn't straighten my hair to do a precision cut. She blow-dried it and some of the back of my hair was still balled in an afro. I asked her if she was able to really trim my hair with it not being straight as I knew something was wrong. After the appointment, I straightened my hair with a flat iron and was dismayed at the butcher job done on my head. A full 1 1/2 inches was cut and the right side was noticeably shorter than the left (r- above bottom of ear lobe and L - slightly below ear lobe). My bangs which were previously at the bottom of my eye when pulled to see length were significantly above my eyebrows. And there was a long section underneath the right side that was still hanging to my chin (my original length). I immediately informed Nita what I saw and explained that it can't be reversed but she needed to know I was unhappy. Nita's response was to defend herself as a stylist, then stated, "There is no way I can get a precision cut or even a clean line on hair that isn't straight and mostly in its natural state. I am a full service salon and maybe you should go to a half service saleon such as Tag in Buckhead or Curltopia in Marietta but this is too much stress from a quarterly client." I was taken aback by her unprofessionalism and dismissive response. Even told her a simple apology is what true professionals do. And to think I gave her praise reviews when she solicited them for 20% the next service. Well, I can't be bought with this review..it's for free.
My natural hair stylist straightened my hair and stated the job was so botched that she couldn't do anything except have me wear protective hair styles until the hair grows back. She was also shocked by the lack of professionalism from Nita and disrespect for fellow salons (tossing them under the bus).
In conclusion, Nita may be great at "doing hair" and displays a great personality when things are going well. But when you voice your dissatisfaction on a service that can't be corrected, she shows you who she is and that overshadows any hot color job or hair cut. Yes, I may have been a quarterly client and she couldn't count on me to be so frequent as to pay one of her monthly bills, but I pay my $$ for services just the same. And if she touts being a full service salon, then there is never a reason to do a half-a$# job. I now understand why she had some other clients leave. I wonder if it was really "their" issue. And she can tell what ever story she desires, but it can't refute the butchered cut you see on my head -- it speaks for itself. Unfortunately, clients that left just didn't write about it.