San Francisco, CA
I tried a project with Progent as an experiment. I got zero value from that experiment. My experience with Progent was a costly mistake. In contradiction to their expressed policy, Progent does NOT strive to put their customers' needs first. If their goal was really customer satisfaction then someone there would have recognized that Progent got me started with the wrong Progent consultant and concluded Progent is responsible for the lost effort. A brief interview with the consultants involved will show that at the point when Chris was brought to bear in the problem, he found everything needed to be redone. If Chris had been involved initially, then, presumably, the project would have gone as planned and according to budget. This is Progent??s failure. Progent failed to provide value on this project. Here is a piece of an email to Cheryl Kato who introduced herself as my ??concierge.?
In medieval times, the concierge was an officer of the King who was charged with executing justice, with the help of his bailiffs. As a matter of justice, is there any hope to have Progent absorb some or all of the cost of my initial experiment with your services? Here is my story?Chris, Jared and Aaron can fill in the details. I cut my initial project roughly in half as an experiment to get to know Progent. Before I pulled the plug on that project, my bill was at the extreme of the initial estimate level of effort for the full project. Further, we have only learning to show for the effort. Everything we did must be redone. I??m slogging through this on my own now?and in the process regretting having my idea of using Progent??s services turn out a costly mistake. I would like to look forward to the comfort of having you??re your company ready to solve my problems. Can you execute any justice here? Thanks,
I didn??t hear back. So much for customer needs first. As another reviewer suggests, Progent's only concern is their billing.