I originally gave a negative review thinking I was quoted too high. As it turned out, this was a misunderstanding. I heard a much larger quote than was actually given. After originally writing a bad review, I had to edit it, as I'm not able to remove a review from this site (or couldn't figure out how). While I didn't use this plumber for any work, the five stars is because this plumber cares enough about reputation to follow up with an unsatisfied customer.