First I must reply to Josh...how are you related to them....anyway, my son purchased a vehicle from them had it 3 wks and the transmission went. She replaced it with another vehicle which he has barely had a year and the engine blew up. She has had his vehicle for 5 wks now and has done nothing but diagnosed it with a bad starter and a blown engine. Which of course she blames on him, stateing he did not change the oil. Fortunatly we have located the 2 oil change reciepts. I have to agree with everyone else who has commented on her that she is very rude and condescenging. My adivice is to not go any where near this place. If you unfortunatly must then make sure you get everything in writing and take notes, lots of notes because she will lie to you...I am still wondering why the DMV has not shut her down yet??!!