Summary: 1) Two deliveries in a row with missing items 2) Rude returns & exchanges manager 3) No one seems to care about customer service issues at this store
Went to order a closet system and spoke with a 'PAX' specialist who gave me information. Set up the order online and discovered that the doors were not available. Called the home ordering line and the representative didn't know what was and what wasn't in stock. Forced to go back to the store again and order in the store. I paid for their pick and delivery service and the items were delivered. 1 week later when my contractors go to build all my cabinets, we discover that the frames for the wardrobes weren't even there!
Because IKEA doesn't handle customer service issues by phone, I was forced to go back to the store now for the third time! At the customer service desk it was discovered that the so-called 'PAX specialist' didn't include the frames in the order. I was forced to pay for the items that weren't included in the original order and was given $50 in compensation for gas. They wouldn't even refund the original delivery charge! Top it all off with the fact that the manager of the returns department, Natalee, was completely childish and unprofessional. This included rolling her eyes at my request for a shipping refund and general inappropriate body language.
And did I mention that this is the second time that items were missing from my delivery order in a 6 month period?!
After having used IKEA on many projects over the years, I'm sorry to say that this was the final straw. When your store trains employees to do their job properly and be respectful to customers, maybe I'll consider coming back.