I live in Huntington, NY and called Roto-Rooter on a Saturday afternoon when my downstairs basement toilet was erupting like a volcano with material from the cesspool. Obviously I was panic stricken but shortly after I called, the Roto-Rooter plumber, Bill, came to my house, diagnosed the problem and explained what just happened. He then called his collegue to pump out our full cesspool. The "pumper" truck also arrived very quickly and within two hours the problem was resolved and we just had to clean up the resulting mess. By the way, Bill, our plumber also had a resource for the clean up. These guys were great and very responsive. After I recover, I'm calling the them back to address a leaky shower. Thanx Roto- Rooter.