I was at Mona Lisa Salon two days ago when I needed a haircut in a pinch. It was recommended to me by a relative who has been going there for years. They were able to fit me in right away and Lisa, who was my stylist, was most pleasant to work with. She listened to my concerns, made suggestions and in the end produced a great haircut that I am still receiving compliments on. Best of all, the cost was only $18. Ladies, do not hesitate to give this salon a try. I only tried Lisa's work so I can only recommend her.
I've been to Splash Salon and Spa twice. My previous salon closed unexpectedly and after doing some online research I decided to give Splash a chance. My first appointment was with Marisol for a haircut. She was very nice, saw me on time, listened to my concerns and made suggestions. Overall, I didn't feel bad dishing out twice the amount of money I usually pay for a haircut. I had made my next appointment with her, but a few days before the appointment, I received a call saying that she is out of the country and that they need to cancel my appointment. The woman who called was very pleasant and professional. I decided I couldn't wait for Marisol's return and made an appointment with Colleen. My appointment was for this past Saturday, a day before Mother's Day. I arrived on time, gave my name to the receptionist who acknowledged me and said she would let Colleen know that I am here. I kid you not, I waited 25 minutes and not one person came out to say "Sorry, she is running late, can I offer you some water or anything?". I had my kid with me at the time, so timeliness was of the essence. Granted, the salon was a zoo, people coming and going, phone ringing non-stop, one of the owners enlisting the help of the mall cops to escort an irate customer out. I have seen several employees walk right by me to get their drinks and not one of them as much as smiled at me or asked if I am being helped. After 25 minutes I have had enough and walked over to the receptionist and told her that I've been waiting here for a long time. She looked at me with what could easily be described as a "deer in the headlights" look, glanced at the computer screen, looked back at the stylist's station and told me "Oh, she is still working on a client". Not the response I expected. Something along the lines of "I am very sorry, let me go check with her". I got a very clear feeling that neither Colleen (the stylist) nor the salon as whole wanted my business and handled this in a very unprofessional manner. After reading the reviews, I allowed myself to discard my previous opinions of mall hair salons, but after last week's experience, I am sticking to it. My kid gets better service at the Super Cuts and that's without an appointment. I would not recommend this salon to anyone who expects an ounce of respect or professionalism. They don't want your business, so you'd be better off taking it elsewhere. I went to a small salon in my town and not only was I seen that same day, the service and the haircut were stellar! My Mother's Day was rescued after all. Stay away from Splash Salon and Spa!