Corte Madera, CA
I really really want to love this store--incredible clothing, and conveniently located--but I'm afraid it's three strikes and they're out. They clearly aren't interested in customers who might make one or two special-occasion purchases a year--they're not treated as worthy of attention. Their ridiculous return policy (none at all, really) doesn't support the careful dresser who would like at least 24 hours to try out pieces with the rest of her wardrobe at home. The first time I innocently inquired about their return policy while trying on a coat, a salesclerk (possibly the owner?) called loudly across the store that she didn't want me to purchase the item if there was any chance I might bring it back. At a recent gathering of six well-dressed and well-heeled women, every single one had a horror story about this store.