An Absolute nightmare!! My daughter wanted an "up-do" for a school graduation dance so I made an appointment with Rita over a week before the big day, the salon called the day before to confirm the 3 pm time. When we arrived at 3pm the next day we were told that our appointment was at 4:30, when I asked her to double check she said that it was at 4:30 and was confirmed by the manager and that she had "no availablity" for us...sorry! I was furious and my daughter was crying b/c she was standing there with wet hair and had to be at a party by 5:30. We left and went down the mall to Salon at Bridgewater where the girls were wonderful, took us right away, despite no appointment, and did a beautiful job of styling her hair. To make matters worse Splash Salon called my home at 3:30 to find out why my daughter had not shown up for her appointment!!!!!! I called back, spoke to a manger who did apologize but did not try to make up for their mistake with the offer of a free haircut, blow-out or manicure which would have been a good business thing to do. Don't use this salon, their customer service is terrible!!!!