They were pleasant on the phone, and even brought Shadow, their dog, to visit with me in the reception area. They honored my coupon for a discount. I loved their website with family photos including the dogs and children...very family oriented. Thanks for the flashlight :) They were courteous, upfront, and the reception area was clean. I will refer my family and friends there!
If you need someone reliable, priced well, and trust worthy....you found them. Everyone is so friendly and they do quality work I can trust. My car is my baby and I am always really careful who I let take care of her, but I know she'll be more then safe on their hands. Thank you so much!
In today's economy, it is hard to find a reliable repair shop for your vehicle. I am writing this report as a single Mom on a very limited income who has found this "reliable and trustworthy location." My car's temperature gauge started to read closer into the red as the summer months intensified and I knew I had to get it inspected. I stopped off at a local repair shop in Santa Clarita who did a brief inspection of my cooling system and advised me that my 2001 Honda Civic with 205k would need major cooling system repair. I cringed thinking this problem was one of my own design in that I procrastinated for so long to get it inspected. I thanked the manager at this location for the free recommendation but informed him that his estimate of $950.21 was way out of my budget at this time. Discouraged, I vented my concerns to a friend of mine who offered me another option. She reported that she takes her car to A to Z Transmission and Automotive here locally in Canyon Country and has had great results. She further informed me that they are a AAA certified shop and are reliable, trustworthy, and accommodating. I decided to give them a try. I called A to Z and immediately was told to please bring my vehicle in for a free visual inspection. Still a little apprehensive, I went in and was greeted by the manager Richard who was very courteous and reassuring. He had my vehicle inspected and offered me several options. Richard reported that the technician had verified some of the recommendations of the other shop but the main reason for my temperature gauge reading high was the result of a bad "coolant temp sensor" and he could replace it for $75.14. I was astounded. I respect the other shop for their assessment of my problem but I now distrust them for not telling me the real cause of my problem. For the consumer, this brings confusion and worse a sense of distrust. Being a woman who knows little about cars other than to pay the insurance bill and gas the thing, I really felt I finally found a trustworthy and honest repair facility. I had my car repaired at A to Z and the temperature gauge now reads as it should. Richard and I have made a plan to correct the other needed cooling system needs as the budget permits but my main concern was fixed without getting the feeling of being "ripped off." I commend A to Z and I can see just how they got their AAA certification for this is no easy task. As I found out for a shop to be AAA certified, they have to be the best of the best and go the extra mile for the customer without compromise. A to Z Transmission and Automotive did just that for me. For any of you who may have had similar distrustful experiences with other shops or "your Mechanic," give A to Z a try, you will be impressed and satisfied with their services and pricing.
I am very pleased with the staff. They are very friendly and informative. The doctors are wonderful! My little Ruby is doing fine. I don't know what to do if I don't have here in my life. I love my dog. Thank you all!!
Great service, products, latest up to date options, no waiting - appointments always on time. .
Last week I was in Santa Barbara for the first time in a few years. My camera had died, but I remembered going to this camera shop 4 years ago with a friend who was heavily into photography. I go to Samy's in Santa Ana regularly, so I trust their service. We strolled on over to see if they had any batteries or chargers that I could buy to recharge my baby. The place was busy, but we were helped promptly. They did in fact have both batteries and chargers (for a camera that they didn't even sell in their store!), but I was really hoping not to spend anything. So I took a shot and randomly asked if there was any way that they could charge my battery for me (I would have paid) and Clint said they would be happy to take it and I could pick the charged battery back up in about an hour. SO AWESOME. When I got back to pick it up, they charged me nothing and I left a very happy camper. Thanks guy, you saved my trip!
I am very happy with their customer service. Their staff is very friendly and knowledgeable of the products. Whenever we shop here the experience is always great!
Evan was prompt, pleasant, neat, and knowledgeable. If I could, I would give them more than 5 stars for their great service.
The best in town! Each time I think is was better then the last. David seems to know right where it hurts. Thank you!
Ms. Bond is absolutely wonderful! I really love her, she's a great teacher.