I took them around 90 negatives to be scanned at hi rez. Right off the counter person couldn't give tell me what the rez would be because the guy that does that wasn't in. I left them anyway -- called them after two weeks to see how they were coming. Was told they were only scanning a few at a time in between the smaller orders! I waited another week and decided that was enough -- I would take what was done and take the rest to Camera Mart in Pontiac -- long drive but a much nicer place with prompt service. Turns out the order was finished -- cost me about 2-1/2 times what Camera Mart charged me for around the same medium resolution. I won't be going back.