I've been using ADT for the past few years and have great experiences from Day 1. Since this particular location is the closest to my home, I assume that this are the location that provides me with my service. When I decided to move from Humble to the downtown area, I also chose to move my ADT service with me. I am also a member of USAA (discount!) and they have some specials for moving. I was able to get in touch with a new tech and get everything worked out over the phone. By the time moving day came, I was able to easily transfer my service over to my new home without delay. I feel safer because of ADT.
I have used ADT for years for my home and recently set up an account for my business. All in all it was a pretty positive experience and the price was very competitive. The difference betweenthe home and business installation and setup was minimal, and I would have expected a slightly more polished approach to a commercial account, but the truth is that the systems are pretty similar. I will continue using ADT and appreciate their service.
I can honestly say that I am proud to be an ADT customer and I have been more than satisfied with all of the interactions I have had with your employees in the past week from your telephone customer service representatives who explained your services and took my order to the nice young man from Modesto who did my installation yesterday at my home to my email contact with you today. Keep up the great work and Go ADT.