she has a very warm personality, but unfortunately it ends right there. i've seen them a few times, got ripped off like nowhere else before. she tried hard to sell her invisaligns to me, even though i told her i couldnt do it at this time. office staff is very incompetent, don't run insurance until the end, ended up paying huge amounts. also tried to get me to do 'deep cleaning' several times, which did nothing to me, only made it worse, i was in pain for several days. had a gum inflammation problem, they couldnt fix it. and now they want to charge me to transfer my xrays, scam scam scam!