Las Vegas, NV
First off, I DO NOT RECOMMEND COMING HERE. I had a HORRIBLE experience with the manager, JEFFERY. Not only once. but THREE times I have had an issue with him. He knows nothing of good customer service, and I am surprised that a person like him is in the management position. He is better off cleaning up after the pets rather then dealing directly with customers.
My first issue wasn't directly involved with me, but involved another customer and her family being YELLED AT by JEFFERY the manager! This was mid December 2011, I was witnessing such harsh profanity being directed to a nice Asian couple who weren't as good in speaking English. How can a manager YELL at a paying customer? What I saw happen, was there was an accident where a puppy got hurt, and the Asian family felt bad and wanted to purchase the puppy, but Jeffery did not like what happened, and KICKED THEM OUT! Kicked paying customers out of the store.
I continued to go to the store to buy my cat and dog things because I chose not to do business with Jeffery, but rather with other pet counselors.
My second issue happened just a few weeks ago. Again, not directly to me, but to another coworker! I was buying cat litter for my cat. He was YELLING to a sweet girl who helped me choose the right cat litter for my kitten, then after I was being transferred to another pet counselor. While I was at the register I can HEAR Jeffery in the back yelling at the girl who helped me! I was hanging around the front of the store waiting for my ride, when the girl came out. I told her thank you for helping me, and I asked if she was off. She told me she got SENT HOME early because Jeffery did not like the way she helped me! She helped me PERFECTLY and no one could have been as sweet as her.
I continued to go, but when I go I was conscious of going to the store if he was working. I live right next to the store, and regularly buy wet dog and cat food for my pets.
This is when I had my third issue, this time he directed it to me! I was shopping for wet cat food when Jeffery noticed me. I like to take my time in the store, but unfortunately Jeffery DID NOT LIKE THIS. He had a sweet girl come up to me, and tell me to leave the store!! I asked why, and she said the manager had asked me to leave today. I AM A PAYING CUSTOMER. I SHOULD BE ABLE TO TAKE THE TIME TO BROWSE THE STORE! I asked to speak with the manager, but he refused to confront me! I then wanted to know if there were any upper level management, but I was refused the information!
That is totally an unacceptable way to run the business. Especially when I have spent hundreds of dollars to that store for my pets! I will be taking my business elsewhere. Hopefully to a place that can run a business much better then this one. Yeah the puppy's look sad, but the manager is even sadder. I heard the manager cuss at others, send people home for no reason, and tell paying customers to leave their store. WHAT KIND OF PLACE IS THIS? I will not stop until I find a way to contact Jeffery's boss. As a business owner myself, I cannot believe that this man is the manager of a place like this, when any of the girls who are sweet and caring can take his place and make the WHOLE store a better place. If I could give negative stars. I WOULD