Wind Gap, PA
Buying a car these days is just an unpleasant experience. But this place takes the cake. Was very interested in the KIA Soul. MSRP Base price was $16,785. Add in the "Optional" warranty and unjustified "Marketing" fee, it raised the cost to $20,985. Advised the salesman that we were not interested in the "Options" and wanted just the MSRP base price. He said no problem, we'll just give you a no trade in credit. Ok - so we proceeded with the application and what not. First offer came back at $399 per month? Asked what price they were basing this cost on and was given the run around. "Well - lets not focus on that but lets focus on what you are trying to achieve". We said ok here is what we are looking to achieve. After another round of "Let me talk to my manager" came back with a lesser total but longer term...? Again asked what the price was they were basing this on. He didn't know and had to go ask his manager again. Came back with lower offer and still no price. Ask again for price. Same answer and action. After the 5th time of asking for the price and after 2 hours of waiting, he came back with a sheet that showed starting price of $20985. When questioned about the MSRP sticker price of $16785 here was his response........"That's just a suggested price. We have to have a mark up somewhere"....HAD ENOUGH AND WALKED OUT! Husband called the manager when we got home and was given the act that the salesman didn't know what he was doing and that he should never have talked discounts out on the lot, that only the Sales Managers discuss those details. What about the sticker price? The manufacturer gives that number for a reason, not so they can make up their own price! Contacted Lehighton Kia and purchased a better model, more options and at a lower price over the phone.