After reading all the glowing reviews here on IP I expected to have a great experience with TML. I called to see whether they could make duplicate keys for my Honda CR-V. The guy says 'we don't do that' and proceeds to hang up on me before I can get another word out (I had follow up questions). I call back, asking him why he hung up on me to which he replies 'you've never called here before'. I answer that I just talked to him and he hung up on me. He has the gall to say 'maybe it was someone else here. let me check' even though it's the same exact guy from his voice. He then sets the phone aside and starts a protracted conversation with another customer. I hung up after about 2 minutes, realizing he had no intention of talking to me. No idea whether these guys are technically good but their disrespect for potential customers left me aghast. Will never give them any of my business.