San Francisco, CA
I'm writing this review not because of an incentive but be ause I would really like to reward a good business for their efforts. The phone ordering process was simple and smooth. The appointment window was between 8 to 10 am and the gentleman arrived at about 8:15 with the model of the heater I requested for. We have an older home, built in 1969, and there were some special requirements that needed to be fulfilled. The technician was extremely knowledgable, went back to the warehouse to get a different heater that fit my home, and did all of the work and special fittings beautifully. He even performed some retrofitting to our furnace piping. The experience was very smooth and satisfactory. The other reviewers may have some sort of issue with their specific experience, but I just have to say what's fair - I had none of those problems and we have a beautifully functioning water heater for the next decade.