I recently relocated my business. We had ADT at the old office for 7 years. They bill in advance for service (pay today for the next 3 months). We paid a pro-rated share of the bill based on our move-out date. That didn't stop ADT from harassing me daily on my cell phone for payment (that we didn't owe) during the hectic process of packing, moving and unpacking. We left the alarm off when we moved out. This morning, I got a call at 7:22 a.m. on my cell phone from an ADT person wanting to conduct an unscheduled inspection of my old office. When I called ADT to complain about the harassment, the representative offered absolutely no apology and told me it's just like if you don't pay your cell phone bill you get daily calls. Big difference though because ADT harasses you for payment for FUTURE service.
I called ADT for a quote for an alarm and surveillance system for my business. They had one of the lowest quotes, and I decided to go with them because they are well known. The sales person never showed for the scheduled system installation. nobody called, and it was very hard for me to get in touch with him. He did not answer his phone nor his email.I found out later, the salesperson took a week of a well deserve vaction and left me hanging. I finally got the system installed, it's been 5 months still don't know how to operate my cameras, I made a few phones call and answered surveys and still haven't gotten any help. If you're reading this I would suggest you find a company with a good customer service. ADT sucks, they care until they make the sale and then you are on your own.