San Francisco, CA
This place was awful to my pregnant friend and I. I made an appointment with them a month in advance for my good friend to have her serviced before her baby shower. They lost my appointment and then repeatedly told me there was no way she could get serviced that day. I asked to speak with someone in charge and couldn't communicate with them because the owners only spoke Russian. The receptionist was nasty ,she hung the phone up on me on the way to the salon and then when I arrived she seemed generally pissed about life and said nasty things about me in her native language. (This was confirmed by another employee) Nothing was ever remedied and my friend went without service on her special day.
It was a disaster! I'll NEVER go there again! I expected good customer service at what I thought was an upscale business that could be trusted. Not the case.