I'm from Michigan and I traded up to a 2010 Highlander. Stupid me, after signing everything my wife noticed a $399 charge for some kind of windshield insurance (the windshield already was damaged when we bought it!) it involved some stuff like Rain-x that they apply to the windshield. They applied it to an already damaged one! Also there was a $399 theft insurance added in. When I questioned it the salesman Mike Cho showed me on the window sticker where it was. I totally missed it because it they strategically placed it where you don't notice it. I really feel like an idiot for not seeing it. The worst thing though was after the 5 hours it took to finalize everything (included swapping out some worn out tires the salesman claimed were new) we were ready to drive away and I asked for the other keys and fob. The guy tells me then that there is only one key and fob. No Valet keys and no extra keyand fob for my wife. Of course by now the service department is closed so we can't get one. I called them several times 2 days later (after the weekend) to try to see if they'd give me a break on new ones but you can't talk to a sales manager without leaving a voicemail! Of course they won't call me back. I'm left with paying $116 for one key and $160 for a fob. I didn't ask what a valet key would cost. I'm getting an extra key from ACE hardware for $70. Stay away from this dealer or at least pay close attention to the details. It ruined my vacation. Another thing when they swapped the tires (and wheels) they didn't reprogram the TPMS (tire pressure monitoring system) so now that doesn't work. If they read this and give me some satisfaction, I'll amend my review. How hard would it have been for the salesman to tell me I would need an extra key? Now I'm 1200 miles from hope and I hope to God I don't lose my only one.