I am certain that all the good reviews here were written by the people who work at this TERRIBLE salon, coz this is probably the only website people have said good things.
I wish there was had an option to give negative reviews, coz this place really deserves it!! I cannot believe they are still trying to sell their coupons online. The reason I even bought mine when I did was that there were just a few reviews at the time, an equal number favoring, and an the same number saying they were terrible. I gave them the benefit of doubt and bought the coupon considering they had some nice pictures on the deal site as well as Olivia Todds own website.
Myself and a friend went recently to the Smyrna branch, and OH MY GOD, I was HORRIFIED with what I saw. The place looked AWFULLLL!! More over, I went there to relax, and instead was directed to a nail station where I had to sit hunchbacked while I got my nails done, if that is what you can call it. There was no soaking my hands which is what you need to get down for a manicure .... all she did was file my nails down (I dunno why she couldn't cut it first and then file them), and then she shoddily removed some of my cuticles, then proceeded to put some suspicious looking cream on my hands.... no massage, and then painted my nails... BADLY. ANY idiot knows that you can't just put one thick coat.... you have to put a thin coat, let it dry and then put another coat. She just slapped on a thick coat so it didn't dry and I had it all podgy till it got all ruined.
Then came the crappy pedi.... at least there we had the massage chairs. They barely let our feet soak in the water, and after filing, creaming and painting like the mani, she was done. All in a few minutes.
It was the WORSTT EXPERIENCE EVERRRR!! And to top it all off the towel were literally torn and discolored, and none of the instruments she was using looked like they were sterilized or anything.
Oh, and let me also mention here that my 'nail tech' actually started telling me about how customers are so cheap to leave small tips... and that if you don't have money, just tell me you don't. AANDDDDD she also started bitching about some 'Asian salon' that she had gone to. TOTALLLYYY UNPROFESSIONAL. Not to mention they had their kids there at the salon so there was CONSTANT interruption from them.
I would NEVERRRR go there, not in a million years. The 15 dollars deal + 5 dollars tip is not a lot at all of money, but when you consider the filth and the terribly bad service you are subject to, its TOTALLY not worth even small change.
Better save your money and go to some place nice. This place does NOT deserve your hard earned money.