I have used Bernard Movers twice before and even have left great reviews online. My recent experience has left me sleeping on hardwood floor, no clothing, no pots, no pans, no winter coats, NOTHING , NOT ONE PIECE OF MY PROPERTY because this company moved my things on September 24 and are now holding my things hostage. They underestimated my original quote by $400. They refuse to release my things until I pay several weeks of storage at $50 per week (we are on week 9) and prepay for my move-in at an overblown estimate of $700 (which has never costs more than $400 from point A to point B). THEY CHARGED ME NEARLY $300 in materials. I'M BEING PUNISHED BECAUSE THEY DID NOT GIVE ME A 'CLOSE TO ACCURATE' ESTIMATE!
They are demanding nearly $2000 before anything happens. They refuse to acknowledge that they did not inform me I would be forced to shrink wrap EVERYTHING, tape things that didn't necessarily have to be taped, and box every large single item that may have been loose (like a directors chair)...THEY DID A POOR JOB AT TELLING ME WHAT THEIR STORAGE POLICIES ARE. EVERYTHING MUST BE TAPED, SHRINK WRAPPED, AND BOXED EVEN IF IT DOESN'T REALLY SEEM NECESSARY. Did I mention that it took add'l hours for all of my boxes, containers and items to be labeled and hand-written logged onto a sheet?
They refuse to talk to me unless I say I have all the monies they demand, they don't return my phone calls for questions/updates. They refuse to allow me ANY access to my things to get MEDICAL SUPPLIES or WORK EQUIPMENT!!! I CAN'T GET MONEY IF I CAN'T WORK!
Bernard Movers has excellent reviews online but I warn EVERYONE to avoid this company. I am shocked, disappointed and dismayed that this company, that has moved me twice before, has left me in the cold....literally!!!