Unless your buying a motorcycle the owner doesn't seem to have time to talk to you. I tried to ask him a few questions about repairing my motorcycle and he acted like it was too much trouble and told me to ask the employees up front. After that happened, another customer showed up and wanted to look at a motorcycle for sale, he had no problem at all helping him. So if your buying a motorcycle you will probably get decent service, but if you just have a question about getting your bike repaired don't even bother the owner. Apparently, he has better things to do. Orion's doesn't have to worry about me anymore. I'd rather go to RedHills and pay more then deal with someone who acts like I am bothering them.