I think this place is going down hill. In my opinion, the staff isn't as cheerful as they used to be. They all seem exhaughsted and short staffed now....maybe thats why they don't have time to love on my pup in the lobby anymore....that used to be what set them apart from all the other boarding facilities. It makes me wonder if they are able to give my pet what he needs while I'm gone. Due to other reviews I've read on other sites (yelp, google, yellow pages, etc) I'm considering a house sitter. I don't want my pup getting sick or possibly hurt while I'm away.