I had the best customer service today at the Vision Quest Tacoma location! My credit card had expired and so my account was past due because I forgot to update the card with them. They informed me as I walked in and scanned my card and I was able to update the card and pay the past due while not having to pay any late fees. The girl at the front desk, Michelle, was very friendly! She even remembered my name as I walked out over an hour later!!