Although the Ventura location is much closer, I would rather drive a little further to take my car in for service at Neftin Volkswagen. In taking my car in for service at both locations, I have found that Neftin Volkswagen provides FAR better customer service. In my experiences there, the service department has always been very friendly and completes the work during the time frame promised. My main dealings have been with John Garcia in which he has always been very friendly and helpful in answering any questions that I have had. If you continue to staff exceptional employees such as John, I will continue to be a happy customer of Neftin Volkswagen. Thanks!