We continue to use Kiwi carpet cleaning for many reasons: their technicians are always so friendly to have in our home... there are so many companies out there that have to come into your home, and the technicians can be rude, abrasive, etc. These guys are great though! They do a great job, the service is fast, and the carpet dries quickly without fans. We especially love the spot treatment formula with free refills... it's very helpful since we have a pet.
We have only had one issue with Kiwi, and it was when they were short on technicians last fall, and we had a couple cancellations from them. However, they were ALWAYS so tentative to the situation and made things right with us. Because of that, we renewed our one year unlimited cleaning service with them and will continue to do so in the future!