I have been a Kiwi customer for over 5 years and I am very happy with their customer service. I always request the same technician (Art) he is fantastic! I love the one year guarantee, you cannnot beat that! and I am happy to see they always run special discounts for current customers. My house smells wonderful when Kiwi comes to clean the carpets, they dry pretty quickly and most of of the stains are gone!