WOW! Michael T. came out today to cover my new house! I've never had to deal with scorpions before and was completely freaked! He explained everything, and had answers to my bazillion questions, (even the ones about glass jars at the feet of the furniture!) He eased my every fear and concern, and assured me that if I needed anything else Bulwark would be there to help! From what I read about the other techs I'm sure they're all great, but Michael T was really an excellent first impression! I'm already satisfied! Thanks Michael!