flower mound, TX
I had a horrible experience with Duff's, and will never go back !! I asked them if they could clean and script a used marriage license cylinder that I had purchased. They told me no problem. I asked for specific engraving requests, and when I came to pick up, it was not what I asked for. They told me it could be fixed, but never called to let me know it was ready. When I stopped by one day to see if it was completed, I was told it could not be corrected. They must have had it all that time, and did not even bother to call me. You would think that they would offer to compensate from the original charge. End of conversation from owner was "just charge the full price, and we lost a customer".