I have been a customer for years with very light colored carpet and now with a new puppy! They do a great job getting my carpet clean. My favorite part is the one year warranty cleaning. There is no pressure to add more services and they do just as thorough a job when they come back for a warranty cleaning as when they do the first cleaning. The price on the phone/or online is exactly the price you pay, they do not push you to add services or spend more money to get upgrades. The clean citrus smell is a great bonus.