San Francisco, CA
For those of you who have read my previous review, I have made some errors.
There were words fired on both sides, everyone had their hand in this.
But as of today 10/9/2013, I spoke to the real CEO of the company, Mike.
He had me bring the sub in to the shop and put JL's grill on the woofer. It did in fact clear by about .5", and that's the grill.
In the end, the damage done to the subwoofer was mine and mine alone. I'd like to formally apologize to Custom Sounds for the mishaps and the negative attention that they have received from this. All I wanted to do was make sure that it wasn't a box error, and it wasn't.
I'd like to thank Mike, because he's a real customer service oriented person. Even though the damage was indeed caused by me, he went ahead and pulled a few strings, got the sub refurb'd at no extra charge, and is including a grill so that problems like this won't happen in the future.
I'd also like to shout out to Fadi at Custom Sounds off of Research BLVD. He's also a real customer oriented fellow and also helped me around while I was looking for a new 3 way set for my vehicle. Everyone at the Research BLVD store was extremely helpful and good to converse with.
I'm not being paid or swindled to say these things, I'm not changing my review just because they decided to take care of me. I'm changing this review because the president apologized and got on my level. He knows things are tough during these economic times, and I wouldn't have minded if nothing was comped. All I wanted was reassurance that it was my fault, not theirs.. or vice versa. I got that today, and I want to let you guys know that there are some motivated folks in the Custom Sounds stores that are oriented with their customers.
So once again, I'd like to apologize for the false information in this review, as to the subwoofer being damaged by a shoddy installation. Most likely the driver was already broken and a broken driver has a tendency to drive further than specification.
I will be going back to Custom Sounds in the future, and I definitly will be buying speaker grills for all of my future purchases.