Villa Springs appears to be a clean, well cared for facility. The therapy staff seems to be very diligent and caring in their job. The aids are friendly and most of them seem to be conscientious when caring for the patients. (One aid was exceptional. Her name is Char.) However, the staff seems to be extremely short handed and overworked. When a patient calls the aid to use the restroom, sometimes it is 10-15 minutes before they can respond. One time we were told two aids went on break. The one remaining aid did not have any assistance to get our father to the restroom. We were told he would have to wait until they came back from break.
We did experience some major problems while my father was there: My father fell his first night at the Villa. We were not informed of this for a week. My father contracted MRSA. We do not believe this was treated as seriously as it should have been. His roommate should have been moved. I am not sure his roommates family were even informed.
My father experienced a major setback approximately a month after he went to the Villa. This was about the time he contracted MRSA. (He went there to get stronger after having a mild heartache. My father also had Alzheimers.) He became very incoherent. The doctor prescribed a different Alzheimers medication. He had been on this one before. It caused him to sleep all the time. We informed the staff. The head nurse said it was not the medication, but he was in hibernation mode because of the beginning of fall.
My father passed away at the end of September, 2013 while at the Villa. We were told he was nonresponsive when they went to get him for dinner. They had found him in a similar state earlier in the day, but were able to wake him. They said they considered sending him to the hospital, but did not.
Shouldn't the family been considered in this decision.