I've had Tom inspect 2 houses for me and he has always been professional, thorough, and informative. He is extremely knowledgeable and gives you detailed descriptions of the problems and solutions. I had him do an inspection on our new place and our appointment happened to coincide with a repair that is being done on our home. Not only did he talk to the builder about how they were going to do the repair, he watched what they were doing, explained the procedures to me, and made sure I knew what the right way to do the repair was, so that the builder wasn't just doing a quick patch job. And on top of that, he helped me increase my water pressure! Amazing customer service!