Firstly - in the interest of transparency I would like to say that Northgate Smiles gives a very nice incentive for their clients to leave reviews. This is also why there are so many reviews for their clinic. Regardless, my review is 100% honest.
I have always had a great experience with Northgate Smiles. The receptionists, the hygienists, and the dentists are all very welcoming and willing to take time to explain things to you. The receptionists have on multiple times walked me through my bill line by line. On one occasion they went through a great deal of effort and even called my previous dentist to find out about a previous filling that was making my current bill high. In collaboration with the dentist they were able to make some changes that saved me some money (fantastic!). The hygienist took the time to explain to me exactly what she was doing and gave me great pointers on how to care for my teeth better. Dr. Aylen explained to me at what point cavities were reversible to help me understand why my fillings were necessary. I really appreciate when my providers are willing to put in the time to actually explain things to me and I feel the entire staff at Northgate Smiles does so and does so consistently.
They are very easy to schedule appointments with and utilize multiple ways of reminding you of your appointment. I was even given a Starbucks gift card for being accommodating and coming in early for my appointment. Some other 'amenities' that I appreciate is the keurig machine in the lobby for those waiting and the best part is the cable television. There is one in front of each chair that has cable television where they give you the remote and headphones so that you may watch it during your procedure.
The only negative feedback I have is that it appears that the dentists bounce around from patient to patient. I have had to wait in the dentist's chair in the middle of my appointment for the dentist to return on several occasions. Regardless, because of the excellent customer service I have received otherwise, I will be returning to Northgate Smiles and recommend that others do as well.