I have been a Kiwi customer since 1996. Without fail they have always exceeded my expectations! Every technician that has visited my home has been courteous and done a great job on my carpets! You will love this company and will not be able to find a better value anywhere!!! Carpets clean all year for a very small price! They use natural cleaning solutions and your carpets will be dry in less than an hour bc they don't force a lot of water down into the pad ! The smell is a light citrus !!