San Francisco, CA
Utopia Property Management Review
If you see the best house in town for rent advertised by Utopia Property Management, run away from that house.
They are the worst company you can be tenant for the following reasons:
1-Their advertising is not what they do: On their advertising, it was saying they have gardener included in the rental fee. But they do not care if you live in the middle of the jungle with outgrown plants and trees. Their gardener if he decided to come was just doing the lawn. We did not have any gardener for 5 months out of 19 months being in that rental house and they did not get any credit back.
2-Their awful lease contract:
They have a lease contract that gives the owner the rights to do whatever he wants; even selling the property in the middle of the contract with no rights for the tenant. Please be careful their lease contract is a trap, we had to move out 5 months earlier than the end of the contract due to owners selling the property in the worst season of year, summer time.
We had two year contract and they inspected the property 6 times a year without any reason. The funny thing is that you will receive the enter to the property notice letter on the inspection day and our landlord was mean enough to enter the property without knocking on the door and ringing the bell.
They do not care about tenants maintenance requests at all; either they ignore it or delay doing the repairs. My son has asthma and allergy and it took them 6 months to repair the windows. If you end up paying higher Electricity bills or water bills due to issues in the house, they do not care at all and they do not let you deduct any money from rental payment.
4-Security Deposit Deductions
Do not expect this mean company send your check within legal period of 21 days. We received our check after 25 days. And with all the great customer service!!!!!!!!, they deducted money unreasonably without letting you do the repairs. In our case, we had the walk through inspection with their agent and nothing was mentioned in that session. Even we emailed them if there was something they let us know, we would take care of it ourselves. Surprisingly, we received the check late with unexpected, unreasonable deduction for pre-existing condition. We have kept calling them, but they tell us the account is closed and they can not issue a refund check to us. We will take this case to court for what all they did.
This company does not care about the tenants at all. The funny thing is that they know how their bad customer service is and they get their good reviews by waiving the late fees. For our case, once by mistake we scheduled a rental payment from a wrong checking account number and they charged us a late fee for that. And they made me to write an outstanding good review about their customer service in order to waive the late fee. I assume all their reviews are like that.
Please if you see someone who wants to sign their strange lease contract, have them talk to a lawyer before signing their contract.