My first contact was with Stephanie who was very nice, professional, and didn't try to make up stuff just to get money from me. She explained why it was necessary to do a consultation. Since she wasn't the licensed professional, she wasn't going to act like she know how to handle my case. Steve Fuqua was the professional assigned to my account. He is confident, fast, smart and everything you would want in someone to help you with any tax or IRS problem. I needed to establish an installment agreement. I was scared to tell the IRS all about my inheritance, and value of my business. We spent a lot of time answering all of my questions. Then, we put together a set of financials for the IRS collection lady. I was very surprised to find out that we got an agreement for less than we anticipated. He then instructed me on what I needed to do so that I didn't break the agreement and cause a bank levy. Very professional, very helpful. This is the CPA firm you want.