Culver City, CA
For the first time in my life, a company literally RIPPED ME OFF. I'm not trying to be mean, they literally did.
I went to store and made purchase and requested for home delivery. And I've scheduled it with my apartments management, so they would let the company into my place and assist them until they do their job and sign.
But when the company arrived, they called me they told me that I have to be there for them to get in, and I insist them to let my manager them in, but they didn't accept. I don't have much to do on phone, they just didn't want to get in with the manager. However, Delivery Terms and Conditions clearly states as
"1.3 Who needs to sign for my delivery?
Either you or your representative, that is 18 years of age or older, must be present to receive the merchandise at the agreed upon day and time window." They didn't care.
So after the failure I called the customer service throughout the entire week, and they were keep telling me that they did their part, they attempted but I wasn't there. They don't have any legal and logical argument. They were keep asking for rescheduling with extra fee. At last today I talked to that person called from the store Raul, it was a similar conversation, and I finally cancelled for refund. But they are going to keep the delivery fee, A FEE FOR A SERVICE THAT THEY DID NOT PROVIDE.
It is so unbelievable to me for a person or a company casually holding the money without providing any service. If I would have time and money to spend for court I would definitely do it. But It doesn't worth for such greedy people.
I just want to spread the word; just please do not support this kind of business by any means, it will surely happen to you too.