It started with my call on Friday. I called and spoke with Kevin. I told him that I needed to have a a/c compressor replaced and wanted to see if I could get a quote for a 2008 Ford Explorer 4.0L. Kevin told me that there are so many variants that he could not give me a accurate quote over the phone and I would have to come in and they would inspect it free of charge. My wife and I arrived at 3:30pm (1.5 hours later). They did NOT do an inspection and quoted $1062 for the a/c compressor and a serpentine belt replacement (based on my wife's explanation of the WRITTEN estimate received from GAYNORS - $1044 for a/c compressor and serpentine belt). I asked for a written estimate and Kevin told me their system cannot print out an estimate but that was the cost after taxes and after he reduced the price $100. No Estimate?? This is a little questionable. But I dismissed it and continued to ask if it was a kit and if the accumulator was being replaced.. Kevin said that it just shows that it's a kit and they replace what it comes with. He said he was getting off in 8 minutes and needed to know if we wanted the work done so they can get it ordered. Reluctantly, I committed because I did not want my wife to continue driving the vehicle while the compressor was grinding LOUD (metal flakes were seen inside the engine compartment). He said he would call us on Saturday morning with a status. I ended up calling him just after 10am and Kevin said that he would have it repaired and ready by late Monday or Tuesday morning. My wife received a call, late Monday, from Amber stating the vehicle was ready and that the total was $1046.37 which did not include the serpentine belt because it did not need to be replaced. I am now wondering what the cost for the serpentine belt and replacement for my vehicle is - Surely not $20. I honestly felt a little uneasy with having my vehicle repaired here. I felt that we did not get the service that they say they offer. We almost came and got it on Saturday, but I was comforted by Gaynors automotive that there should not be any surprises in this repair. So we decided to bite the bullet. I would not recommend you take your vehicle here unless they INSPECT it as promised, commit to the price/repairs as initially found from the inspection, AND are willing to give you a WRITTEN estimate. Maybe they forgot to discount the $100 as promised, but a written estimate would of been a good reminder.