Have you ever wondered why a company has great reviews online however their services or your personal experience with the company does not match what the reviews said? Montway Auto is a perfect example of this.
Montway Auto claims many things on their website including: 100% Money-Back Guarantee and Customers Love Montway. Unfortunately these are not accurate statements.
100% Money-Back Guarantee
Their 100% money-back guarantee only applies to their broker fee which is generally 20% of the total amount paid to transport your cargo. If theres an issue they will only refund their broker fee, not 100% of the money you paid to transport the cargo.
Customers Love Montway
In order for you to receive a partial refund you must sign a release of claims, listed below. Prior to receiving a refund you must update all negative reviews to 5 Stars or remove negative reviews all together. THIS IS WHY THEY HAVE SO MANY POSITIVE REVIEWS!
They strong arm unhappy customers to remove or change negative reviews in order to receive a partial refund. Montway Auto argues that by providing a partial refund you acknowledge that the issue is resolved however generally the customer has no other option but to accept their offer unless they wish to pursue formal legal action.
On their website they state The Importance of Reviews in Choosing Auto Transport: Online reviews are your best access to actual customers like you, offering uncensored information, insight, and analysis. Focus on detail and balanced opinions. Check how companies respond to see which are listening to customer feedback. Companies like Montway with high satisfaction ratings will also proudly link to reviews from their website. Check it out on the bottom of the page (before they remove the statement), https://www.montway.com/reviews
Uncensored? When they force people to remove negative reviews, is that uncensored? You decide.
Montway Auto will respond to this review with the following generic responses:
1.The Carmack Amendment to the Interstate Commerce Act states Montway Auto is not liable for any damage to cargo caused by the truck operator.
2.They cannot refund the full amount as they have a legal obligation to pay the truck operator.
3.They will do everything in their power to remedy the situation, except refund the full amount you paid them.
4. They may even say this is a fake review?! Lets see!
If your cargo arrives undamaged and on time, theres no issue. However if there is damage or other issues Montway Auto will not stand behind their statements. Read the release of claims and draw your own conclusions. Be leery of the positive reviews posted for Montway Auto.
Below is the release of claims you will have to sign in order to receive a partial refund.
To whom it may concern:
The undersigned xxx his/her spouse, heirs, agents, successors, and insurers (hereinafter collectively referred to as "CUSTOMER) will accept $xxx in compensation for Order #xxx as the sole remedy from Montway, Inc. for any inconveniences and alleged vehicle issues associated with the transport of his/her vehicle(s), xxx.
CUSTOMER understands this is a courtesy offer and not an admittance of a due payment or fault by Montway, Inc and is separate from any claims that the actual carrier company, xxx, might be liable for.
CUSTOMER waives the right to pursue additional compensation from Montway, Inc. once he/she receives the refund.
CUSTOMER waives any right to post negative reviews on the Internet or any other media outlet for Montway, Inc. or file complaints against them with any government or protection agencies.
CUSTOMER agrees that with this compensation his/her complaint against Montway Inc is resolved in full.
CUSTOMER agrees that with this compensation his/her complaint against Montway Inc is resolved in full and as a result CUSTOMER agrees to remove or upgrade to 5-star the negative reviews he/she posted for Montway.
CUSTOMER understands that if he/she breaks this agreement, Montway Inc. can pursue legal action against CUSTOMER and he/she might be found liable for any attorney fees and/or court costs.
CUSTOMER understands that this waiver applies from the moment a compensation of $xxx is processed by Montway Inc and has no expiration date.