The doctor seems to be half way knowledgeable. The blonde girl at the desk is rude, uncaring no professional courtesy. She seems to run things and the doctor has no say in the unethical behavior she exhibits. It is all about her rules.I had a cat die there. next time I was in, Very cold. and never said sorry for your loss. Just about the money. Yes, it is a interesting that they are just concerned about the bottom dollar. Always have paid for everything for many years. The staff at the front desk treats customers awful. Staff has no professionalism. I had to go and get fluids for the cat agreed by the vet to give them to me. The office girl told me next time I do that she has instructed them to call the police for trespassing. WHY does the vet that owns the place allow this behavior from his staff. Horrible!