My story begins a few days after moving to Colorado. I was setting up my computer and after going through the tech support experience from the purchaser I was completely frustrated. None of the HDMI ports were working and I couldn't access any of my work. I hadn't met many people but when I explained my situation to a member at 24 hour fitness she mentioned Micro Center and I called. A hour later I came in with my PC and it appeared that things were even going to get worse. I waited for 25 minutes before I realized I was supposed to log in to be seen. Then when I was eventually seen I was informed I would be required to pay the diagnostic fee upfront. As I was trying to pay the fee with ny credit card it was declined not once but three times. The person who was dealing with me said I would have to come pack with payment before they would look at my computer. I had just traveled 22 miles and it was almost 9 pm and I was quite upset. I called my bank and gave the phone to the clerk helping me and let him hear that I had more than enough money in my account. So it wasn't my fault. At this point I was angry and a manager came by and at first, told me that I would have to leave. But then when it became obvious that it wasn't my error and as I had explained the day I had just had he took a moment. Then he decided to do the noble thing and not only wave the fee but my computer was taken in and it would be given the best attention. And it was. This was Friday night and be Sunday afternoon I received a call from the tech working on my machine. He explained in great detail 2 of my HDMI ports didn't work. But that one was functional and that he couldn't repair one of the ports but pledged to research the situation until he found a solution. In the meantime, I was good to go and there would be no cost to me. These people get it; it isn't about the short term but they value-creating relationships for the long term.
Jake was my tech and Ryan was the retail sales manager. And I can't thank them enough.