The doctor rarely sees a patient. He has a Physician's Assistant who handles ALL follow up visits... no matter what. They don't provide treatment during those visits, even tho they seem to bill for extensive office visits when you do go for an appointment.
But the worst thing about this practice... is their office personnel. They are so RUDE it's unbelievable. They do not listen to the patient whatsoever, instead, continue to talk over the patient during the entire phone conversation.
Do people not understand that when you are being treated for an injury lasting for years on end, you are already not only in pain, but running on half empty? Yet, when you call their office for assistance, you are met with rudeness, and indifference... If their staff is tired of doing their jobs... then they need to find new jobs... Vicki, Jeanette and Rosa seem to be those types... they either won't return calls... or if they do call you... will be as rude as rude can be. They use to have some really nice gals working for them... but apparently they are no longer around... it's really too bad... I found a new doctor... and I've heard that others are on the lookout too... They might have good doctors there... but their staff is the face of the practice... they are so horrible to the patients... Say goodbye to at least some patients who are tired of being abused by your staff!!!