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What Insiders are Saying about Verizon

Verizon in Gainesville, GA


By Mary I.

Updated our phones today. Very quick and easy. In less than 15 minutes we were in and out of the store. The staff was professional and listened to our desires.

Verizon in Montgomeryville, PA


By Scott M.

signed up for service with this store back in December of 2009. Since then I have had to make almost weekly trips to the store due to issues with my service as well as my phones. We have 4 phones on our family plan and every single phone has now had to be replaced numerous times. On top of the issues with our phones, the coverage in the Lansdale area has been horrible. I can stand outside my house and be lucky to have one bar of signal. As for the customer service in this store - they leave ALOT to be desired. I have spoken to two managers and numerous customer service reps and out of all those people, only the one manager, Mark, has been helpful. It has gone so far now that I have been asked to leave their store twice - and by the same manager, Tim. The first time we were having issues with our phones have white screens and after spending over an hour in the store we were told by him that it was 5 minutes til 9 and it was closing time so we had to leave. The second time happened only a few days ago. We have now had this problem ongoing for about 2 months now where many of our calls are going straight to voicemail and we were having alot of dropped calls. Long story short, I ended up speaking to the same manager, Tim, who kicked us out he first time. He was nothing but attitude and he obviously didn't care about our problems with the Verizon service. I commented on his lack of professionalism and he took that as a personal insult and told me it was time for me to leave his store. We have now been given every excuse from it being the cell towers that have issues down to it being our phones which we paid hundreds of dollars for. If you're looking to sign up for a new phone service, be sure to skip this store - there are plenty other Verizon stores out there in this area. As for the manager Tim, I have been speaking with the central office of Verizon. The manager there that I spoke to is extremely upset with Tim's actions and said this will be dealt with and he will make sure that it will never happen again to me or any other customer as there have been other complaints filed against Tim.

Verizon in Everett, MA


By Sherman M.

I signed up for Verizon Fios Double Play a couple of years ago. Their internet access is really fast and their phone service is good. We then tried their Triple Play which includes TV. The first year that we had it, we noticed that the user interface on the Guide Menu was not as friendly as other area TV providers. We also found that the remote TV which doesn't have the DVR hooked up to it cannot pause or rewind live TV like other providers DVRs. While the remote TVs can playback programs recorded programs on DVR this was still a major hassle. The customer service at that time was generally pleasant and tried to help. When our contract expired, we went ahead and renewed, but noticed that their customer service was no longer trying as hard to keep us as customers. This may have been caused by Verizon selling their business in this state to Frontier. While their fiber optic network is really fast, Verizon still has a ways to go in tweaking their user interface on their TV Guide menus and improving their customer service.